OJAS is committed to enhancing our client processes through continuous-improvement projects based on the Six Sigma framework. Trained professionals oversee these projects in collaboration with the operations teams.

In addition to Six Sigma-based improvement projects, we regularly seek opportunities to increase process efficiency through redesign and application of technology tools. We work with clients to understand their business drivers, analyze our transactions to generate relevant management information and share it with clients to jointly evaluate new improvement opportunities.

We have transferred several client processes from time and materials-based billing to transaction-based pricing, which allows them to vary their costs based on volume. We use a proprietary "variance tree" to monitor productivity across our client programs and encourage our clients to use a similar model for their offshore initiatives. This model focuses on measuring and monitoring the fundamental performance metrics that determine the success of the program and reveal the underlying factors that lead to improved performance levels.