OJAS provides Customer Care and Support Services through multiple channels and across industries. Voice-enabled customer care, online transaction support, and help desk services are among our suite of Customer-Focused Programs that help our clients enhance their customer experience.

Service Offerings:

Account Maintenance

Query Management

Transaction Support & Payment Processing
Customer Retention
Refunds
Payment / Billing Related
Logistics
Warranty / replacement support
Technical Support

 

OJAS also supports self-service mechanisms. We have integrated a comprehensive IVR platform and can deliver complex applications to front-end any customer care application.

Outbound

Sales & Appointment Scheduling

Customer Acquisition & Retention

Market Research & Database Updating
   
Inbound

Customer Service

Product Support Helpdesk

   
KPO
Email and chat support
Transcriptions & Data Entry
Infrastructure Outsourcing
 

 

 
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