E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services.

E-mail has now become the primary means of data transmission and customer relationship management. As a result, many companies are outsourcing their e-mail support services.

Low cost, non intrusive and any time-anywhere access are some of the advantages of e-mail based communication. An efficient e-mail response service is crucial to any company's brand building and growth.

A knowledge base of frequently asked questions and answers will be created in collaboration with our clients' needs and requirements.

The knowledge bases are continually updated and improved, based on our agent's interactions with customers.

Realizing that there are few quick fix solutions, our agents are thoroughly trained and familiarized with the client's processes, products and services.

The online knowledge base can also be used to provide immediate personalized responses to customer queries.

We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues.

Our email services are comprehensive and include-

• Customer care

• Technical support

• Order fulfillment Verification

• Complete query resolution

We at OJAS, provide a very reliable and flexible system that responds rapidly to customer queries. Combining direct mail with call center follow-up can more than double response rates. To be most effective, these efforts should be focused and involve timely use of the telephone as a means of lifting overall direct mail response.

Direct mail campaign is a resource intensive business if all the essential elements for success are carried out properly. Outbound call centers execute and follow-up every aspect all your direct mailings by providing specialized services.

The Customer Service Representatives (CSRs) communicate directly with the customers, dealers, distributors and business partners with a customized campaign. If direct mail is used to generate leads, then Direct Mail Follow-Up could provide dramatic increases in the quantity and quality of leads produced.

Implementation Methodology :

• 24/7 Service available no more lost sales.

• Professional Chat Executives hired and trained according to your specifications.

• Our Chat Executives promptly answering live chat requests on YOUR website.

• Highly efficient! - one Chat Executive can handle multiple chats at the same time.

• No foreign accent problems in a typed chat.

• Ability to proactively initiate chats, push surveys, co-browse, etc.

• Use the chat transcripts to update and improve your knowledgebase.

• No busy signals or on hold delays for your customers.

• Customers with dial-up ISP access can stay online while receiving live support.

• No expensive telecom equipment, toll free numbers, or extra office space.

• Better customer service means MORE SALES!

• Provide a reliable source of first hand information of your products and services.

• Support Resource Management.

• Online support executives assist customer from any location at any time.