OJAS has experience of providing Product Support & Troubleshooting across literally hundreds of product categories. Our Product Support group’s mission is to :

• Provide SINGLE-call resolution.

• Reduce your internal customer query resolution cost

• Manage your peak volumes

• Apply knowledge management tools for adequate customer contact history

• Provide one window to service all your customer interactions

• Support your business promotions.

To support their Product Support operations at OJAS, one of our clients recently engaged OJAS IT Group to build, maintain and host a unified CRM system, available at multiple client sites as well as OJAS, linked to a centralized database.

Service Offerings:

	Product Help-desk
	Logistics - Where Is My Order
	Warranty / replacement support
	Cross-sell and Up-sell Services
	Transaction Support & Payment Processing