At OJAS we treat Sales & Appointment Scheduling separately to Telemarketing. We believe that for specialized applications - typically Business-to-Business sales, high ticket value sales & affinity sales etc – Prospecting & Appointment Scheduling should be handled differently. And we have produced results that speak for themselves.

OJAS offers result-oriented & customized Telemarketing programs in a variety of markets ranging from Telecom to Financial Services. We have back-office capabilities for sales verification, order processing and welcome calls as well and are fully compliant to Telemarketing Regulations in the US & the UK.

OJAS also has an experienced and multi-skilled customer retention and churn management practice. We work with some premier clients typically in business-toconsumer sales space and help them reduce customer churn as well as win-back customers.

We provide Customer Care and Support Services through multiple channels and across industries. Voice-enabled customer care, online transaction support, and help desk services are among our suite of Customer-Focused Programs that help our clients enhance their customer experience.

OJAS has experience of providing Product Support & Troubleshooting across literally hundreds of product categories.

Our Product Support group’s mission is to :
• Provide SINGLE-call resolution.
• Reduce your internal customer query resolution cost
• Manage your peak volumes
• Apply knowledge management tools for adequate customer contact history
• Provide one window to service all your customer interactions
• Support your business promotions.

To support their Product Support operations at OJAS, one of our clients recently engaged OJAS IT Group to build, maintain and host a unified CRM system, available at multiple client sites as well as OJAS, linked to a centralized database.
• Service Offerings
• Product Help-desk
• Logistics
• Warranty / replacement support
• Cross-sell and Up-sell Services
• Transaction Support & Payment Processing

E-mail has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including E-mail support services.

We have successfully and competently handled email support services. Our experience ranges from handling simple as well as complex issues.

Our chat and email services are comprehensive and include-

• Customer care
• Technical support
• Order fulfillment Verification
• Complete query resolution

We at OJAS, provide a very reliable and flexible system that responds rapidly to customer queries. Combining direct mail with call center follow-up can more than double response rates. To be most effective, these efforts should be focused and involve timely use of the telephone as a means of lifting overall direct mail response.

OJAS provides our clients with 24/7 Help Desk services as an integral part of our technology team. We offer break, fix, install services across programs, and we look forward to answering any questions you may have and fulfilling your business needs. We appreciate your interest in OJAS services, and we thank you for allowing us the opportunity to assist you!